Return or Swap form

All mattresses sold come with a 150 night trial period.

If you are not happy with the mattress for any reason within the mattresses qualifying trial period, you can swap it over for another mattress in our range or return it and get a full refund. However, we do suggest to our customers, to sleep on the new mattress for a minimum of 14 nights before deciding on an exchange. This ensures the body has had some time to adjust to the new mattress.

All returned mattresses are donated to our charity partner the Salvos to help those in need. Return shipping is free in all Metro location (Melbourne, Sydney, Canberra, Brisbane, Gold Coast, Adelaide, Hobart & Perth). If you are outside these metro locations, we will try to locate a charity in your area who can pick up your mattress. If we are unable to locate a charity that services your area, then you will need to arrange at your cost, to get the mattress to them or to a nominated depot in your closest metro location.

As all 150 night Trial returned mattresses go to charity, to live another life, they must be in an as-new condition with no damage, stains, marks or rips. All the customers should retain the original packaging of the mattress at least for 150 nights to use it during the return process. We highly recommend using a mattress protector with your mattress.

If you choose to swap over the mattress, then you will need to pay the difference in price if it is more expensive alternatively we will refund you the difference in price if it is cheaper.

Please note the trial is limited to one mattress swap or return per household, delivery address or order. If you need to purchase multiple mattresses, we recommend buying one first to make sure you are happy then placing another order.

If you would like to swap or return your mattress, please complete our online form.

General Information

The company reserves the right not to handle items for repair if, in its opinion, they have been tampered with or misused by the purchaser beyond reasonable wear or if the product has been physically damaged intentionally or due to accident and/or neglect: including burns, cuts, water damage, mould, stains, soiled by blood or urine and if it is unsanitary. Use of a mattress protector is advisable at all times.

Mattress and base specifications, including appearance, may change without notice.

This warranty is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices act and/or the legislation of any State or Territory.

Thank you for submitting your form!

We appreciate your interest and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

First Name *

Last Name *

Email *

Phone *

What's your order number? *

Purchased Product? *

Which mattress size have you purchased? *

Are you within your 100 night free trial? *

Yes No

Would you like to swap over your mattress or get a refund? *

Swap Over Return

Please upload your proof of purchase.This question is required. *

Please provide Photo #1 as confirmation of the mattress's condition. To facilitate donations to our charity partners, mattresses should be in pristine condition without any damage or markings. We request photographs of the mattress alone, without any bedding, to ensure clarity and compliance with our donation standards. *

Please provide Photo #2 as confirmation of the mattress's condition. To facilitate donations to our charity partners, mattresses should be in pristine condition without any damage or markings. We request photographs of the mattress alone, without any bedding, to ensure clarity and compliance with our donation standards. *

Please provide Photo #3 as confirmation of the mattress's condition. To facilitate donations to our charity partners, mattresses should be in pristine condition without any damage or markings. We request photographs of the mattress alone, without any bedding, to ensure clarity and compliance with our donation standards.

Why are you returning your mattress? *

Too Soft Too Firm Other

Add your reason here if you choose Other for the previous question *

Return or Swap form

General Information

About Us

Help

Browse the Collection